Pearland Barbershop: Going the Extra Mile
If you’re looking for a great barbershop in the Pearland and Houston metro area, there is one thing that makes a barbershop “more than” just a barbershop: a barbershop that goes the extra mile.
Your customer experience is just as important as actually getting your haircut.
In fact, according to research, 76% of customers now report that it’s easier than ever to take their business elsewhere — switching from brand to brand to find an experience that matches their expectations.
There are several things barbershops that go the extra mile provide customers for better efficiency and convenience, including:
- Online appointment booking
- Wide variety of services to choose from (hair replacements, hot towel, even manicures and pedicures)
Quite simply, the best barbershops are willing to go the extra mile to provide you with the total grooming experience.
By definition, customer expectations are any set of behaviors or actions that individuals anticipate when interacting with a company. Great barbershops, such as Joe Black Barbershop in Pearland, go out of their way to ensure that any and all of your expectations are met.
Historically, customers have expected basics like quality service and fair pricing — but modern customers have much higher expectations, such as proactive service, personalized interactions, and connected experiences across channels.
According to a recent report by Walker, one of the nation’s leading customer experience consulting firms, 86 percent of customers are willing to pay more for a great customer experience and companies that consistently go the extra mile, and by the year 2020, which is less than 6 months from now, the customer experience will overtake price and product as the key brand differentiator.
What all of this means is that by starting your search for a barbershop that focuses heavily on going the extra mile and the customer experience, you should notice these 5 things right off the top:
No. 1: A professional and pleasant voice when you call with questions regarding price and the process of getting a haircut.
No. 2: As soon as you walk into the barbershop, you’re greeted verbally and also greeted with a fresh smell or scent inside the barbershop.
No. 3: Squeaky clean bathrooms with soap to wash your hands.
No. 4: Great conversation while receiving your haircut.
No. 5: A firm handshake and a smile after your haircut is complete.
So you see, it’s not just a haircut!
And the next time you’re at a barbershop and you can check off the items above…in addition to receiving a high-quality haircut, this is a sure sign that you’re a barbershop in that goes the extra mile.
