Joe Black Barbershop: Great Customer Service is a Top Priority

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Ever went to the barbershop to get a haircut, but left feeling unappreciated?

If so, you’re not alone. According to a recent study, the No. 1 reason customers switch to a new brand is feeling unappreciated. The good news for you, however, is that if you’re searching for a new barbershop in the Pearland and or the Houston metro area, the best barbershops make customer service their top priority.

In fact, 90 percent of Americans – people just like you, use customer service as a factor in deciding whether or not to do business with a company. There are several things you’ll notice when you’ve walked into a barbershop that prioritizes customer service. The first thing you’ll notice is that you’re greeted when you enter the barbershop. Acknowledging your presence sends an immediate signal that you are important.

At the best barbershops in Pearland and the Houston metro area, such as Joe Black Barbershop, you’ll often hear the words, “thank you,” “it was my pleasure,” “you’re welcome” and “please come again.”  

There is a reason why, according to Newsweek, Chick-fil-A is rated the best customer service year after year” their devotion to providing outstanding customer service.

Top barbershops like Joe Black Barbershop work hard five days a week to not only provide top-of-the-line haircuts, manicures, pedicures, and a wide variety of other professional services but to also have quality face-to-face interaction with every one of its customers. It’s not just a haircut.

The best barbershops take on the philosophy that it should be about more than just cutting hair. Barbers and the barbershop as a whole should be a part of its customers’ lives and the communities in which they serve. A great example of this is the annual Joe Black Barbershop Back-to-School giveaway.

The bottom line is that your customer experience matters. As a matter of fact, research shows that 64 percent of customers believe customer experience is more important than price when deciding to make a purchase with a brand. In addition, 93 percent of customers are likely to make repeat purchases with companies who offer excellent customer service.

So if you’re looking for a local barbershop that makes customer service a top priority, book an appointment today.